![]() Managing expectations is extremely important and knowing when and why to say "no" is critical to the success of any given project. ![]() If the customer is pushed beyond their comfort zone, then the system will be unappealing to the client, resulting in disappointment and/or intimidation. The programmer must work within the customer’s abilities while striving to meet expectations. ![]() It is equally important to evaluate the level of technical sophistication that the end user possesses.
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